Effective Date: 05/19/2024

Last Updated: 04/20/2026

1. Introduction

Welcome to fv-repair.com ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure your information is protected.

• Email: fv.appliance.repair@gmail.com
• Phone: (951) 477-3232

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Name, Email address, Phone number, Mailing address, Payment information, Any other information you provide to us voluntarily

2.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you. This may include:

Browser type, Operating system, IP address, Pages visited on our site, Time and date of visits, Referring website addresses

3. How We Use Your Information

3.1 Personal Information

We may use your personal information for the following purposes:

• To provide and manage our services
• To process transactions and send you related information, including purchase confirmations and invoices
• To respond to your comments, questions, and requests, and provide customer service
• To send you technical notices, updates, security alerts, and support and administrative messages
• To communicate with you about products, services, offers, promotions, rewards, and events offered by us and others, and provide news and information we think will be of interest to you

3.2 Non-Personal Information

We may use non-personal information for various purposes, including:

• To improve and personalize our services
• To monitor and analyze trends, usage, and activities in connection with our services
• For advertising and marketing purposes

4. Text Messaging & Consent

Customers opt in to receive text messages from FV Appliance Repair through verbal consent during a phone call when requesting appliance repair services.

Types of Messages

These messages may include:

• Appointment confirmations and reminders
• Service updates
• Scheduling communications
• Customer support messages
• Review requests
• Occasional promotions (if applicable)

Message frequency may vary. Message and data rates may apply.

How to Opt Out

You can opt out at any time by replying:

• STOP to unsubscribe

After opting out, you will no longer receive text messages unless you opt in again.

How Consent is Obtained

Consent is obtained through:

• Website forms with explicit opt-in checkbox
• Verbal agreement during phone calls

Mobile Number & SMS Consent Non-Sharing

We do not sell, rent, or share mobile phone numbers or SMS consent (opt-in) information with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile phone numbers and related messaging data with service providers (for example, our CRM provider and messaging platform providers) solely to deliver and manage text messaging services on our behalf. These providers are contractually required to protect the information, keep it confidential, and are not permitted to use it for their own marketing.

5. How We Share Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information (PII) unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

4.1 External CRM Usage

We use an external Customer Relationship Management (CRM) system to manage and process user data. The CRM system helps us to:

• Provide and improve our services
• Communicate with you more effectively
• Personalize your experience with our services

Our CRM provider is bound by contractual obligations to keep your data secure and to use it only for the purposes specified by us.

4.2 Legal Obligations and Protections

We may also release your information when it is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

6. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Your Choices

You have the following choices regarding your personal information:

Access and Update

You may access and update your personal information by contacting us at fv.appliance.repair@gmail.com.

Opt-Out

You may opt-out of receiving promotional emails from us by following the instructions in those emails. If you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know

You have the right to request that we disclose what personal information we have collected, used, disclosed, and sold about you in the past 12 months.

Right to Delete

You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.

Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you.

Right to Opt-Out of Sale or Sharing

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us at fv.appliance.repair@gmail.com or call us at 1 (619) 391-1055. We will respond to verifiable consumer requests within 45 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activities on our website and to provide certain features and functionality. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make changes, we will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically to stay informed about our information practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our information practices, please contact us at:

• Email: fv.appliance.repair@gmail.com
• Phone: (951) 477-3232